About us
This website and store are operated by Gemini Mehta trading as Apothecary Essence. You can contact us at enquiries@apothecaryessence.com.
Products and prices
We take reasonable care to describe and display products accurately. Colours and appearance can vary slightly between screens and individual items. Prices are shown in pounds sterling. Delivery charges and any available options are shown before you confirm your order.
We may correct an obvious pricing or product-information error. If an error affects an order, we will contact you before proceeding.
Orders and payment
Submitting an order is an offer to buy the items in your basket. A contract is formed when the order is accepted and confirmed. We may be unable to accept an order because an item is unavailable, payment cannot be authorised, delivery restrictions apply, or product or price information was incorrect.
Checkout and payment are handled through Wix and its payment services. You must provide complete and accurate order, contact and delivery information.
Delivery, cancellations and returns
Our Delivery policy explains dispatch and delivery. Our Returns & refunds policy explains cancellation, returns and refund arrangements. Those pages form part of these terms and do not limit your statutory consumer rights.
Using our website
You may use this website for lawful personal shopping and information. You must not misuse the site, interfere with its operation, attempt unauthorised access, or reproduce its branding, photographs or content without permission.
Our responsibility
Nothing in these terms excludes responsibility where the law does not allow it, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
Law and changes
These terms and transactions through this website are governed by UK law. The courts that apply under consumer law will have jurisdiction. We may update these terms from time to time; the version in force when you order will apply to that purchase.